After-sales service

Yangxin Xindeli Packaging Machinery Factory, in order to create a brand, enhance corporate visibility, and establish a positive corporate image, adheres to the spirit of "pursuing high quality and prioritizing customer satisfaction," and solemnly promises to our customers the principles of "favorable prices, attentive service, and reliable product quality":

I. Product Quality Commitment:

1. The manufacturing and testing of the products are documented with quality records and testing data.

2. Strictly control the testing of product performance, and only ship and install the product after it has been confirmed to be qualified.

II. Product Price Commitment:

1. To ensure the high reliability and advanced nature of the products, all materials used in the system are from domestic brands.

2. Under the same competitive conditions, our company sincerely offers you a more favorable price without compromising product technical performance or changing product components.

III. Delivery Date Commitment:

Product delivery time: We will try our best to meet the user's requirements. If there are special requirements and the product needs to be completed ahead of schedule, our company can organize production and installation in a customized manner to strive to meet the user's needs.

IV. After-sales service commitment:

1. Service tenet: fast, decisive, accurate and thoughtful

2. Service Goal: To win customer satisfaction through service quality.

3. Service Principles: The product warranty period is twelve months. During the warranty period, our factory will repair and replace damaged electrical parts free of charge. For parts damaged outside the warranty period, the supplier will only charge the cost price for replacement parts. For equipment damage caused by customer factors, the supplier will charge the cost price for repairs or replacement parts. Our company's technicians will assist with installation, product debugging, and training. Warranty Period: One-year quality guarantee, lifetime maintenance. Service personnel will respond within 12 hours of receiving a repair notification and resolve the problem within 72 hours.